Badkamerwinkel.nl
In the field of customer service and its optimal organization, Badkamerwinkel.nl was confronted with a number of significant challenges. This starts with combining physical stores on the one hand and a webshop on the other: how do you easily bring all communication, both with the customer and internally, together in one system? In addition, purchasing a bathroom is slightly different than buying a new pair of shoes, for example. You would like to be able to answer customer questions (also online) and provide tailor-made specialist advice.
In the field of customer service and its optimal organization, Badkamerwinkel.nl was confronted with a number of significant challenges. This starts with combining physical stores on the one hand and a webshop on the other: how do you easily bring all communication, both with the customer and internally, together in one system? In addition, purchasing a bathroom is slightly different than buying a new pair of shoes, for example. You would like to be able to answer customer questions (also online) and provide tailor-made specialist advice.
The challenge
At Badkamerwinkel.nl you will find everything in the field of sanitary ware for your bathroom. From showers, taps, baths, toilets and mirrors to the complete furnishing of your bathroom, you can order online in the webshop or buy in one of the 5 branches. And there is plenty of choice at Badkamerwinkel.nl – and 'enough' is an understatement with 80,000 products. The company is known for its good service and specialist knowledge, which in combination with competitive offers makes Badkamerwinkel.nl popular with customers.
The results
- More efficient internal communication and knowledge exchange
- All communication channels housed in one system
- Direct connection with telephony without an external partner
- Switch faster between online and store
- Customers are helped faster and more efficiently
The solution by Belco
To give Badkamerwinkel.nl customers an optimal customer experience, we have made a number of major adjustments to the design of the customer service software. Before Badkamerwinkel.nl used Belco, customer communications came into different systems, which did not improve user-friendliness and entailed the risk of information being duplicated.
That is why we have brought together all channels for Badkamerwinkel.nl, including telephony, in one user-friendly system.
Suppose a customer calls with a question about, for example, a delivery, about which he or she has previously sent an email, the customer service employee will immediately see all this information in one overview and the customer can be helped quickly and efficiently.
The results
- More efficient internal communication and knowledge exchange
- All communication channels housed in one system
- Direct connection with telephony without an external partner
- Switch faster between online and store
- Customers are helped faster and more efficiently
Optimize your online store customer service today. And schedule a demo.
How to bring multiple labels into one customer service tool
