Why link bol.com to your customer service software?

Bol.com

Many web shops choose to sell their products not only in their own web shop, but also through an external party or parties. By far the best-known sales platform for external traders is bol.com. With no fewer than 23,000 different external providers and around 75 million visitors per month, it is certainly not a small player on the market. In addition to the many advantages of selling for business via bol.com, there are also disadvantages. One of these is communication with customers, which takes place via bol.com and not via our own communication channels. Fortunately, Belco has the solution for this.

Below we explain why it is wise to link bol.com to your customer service environment and what Belco can do for you in this area.

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Why link bol.com to your customer service software?

A disadvantage of working with external parties such as bol.com is that communication with customers runs through their channel. So you have to log in to bol.com and view and respond to the messages there. The danger of this is that it may not be in your system to always check this and you may quickly overlook a question or response.

If customers have to wait too long for an answer, before you know it you will receive a bad review. Fortunately, Belco has found a solution for this. In Belco, all customer communications, such as emails, telephone calls, WhatsApp messages, but also messages from bol.com, are entered into one system – we call it all-in-one customer service software.

In Belco you can connect bol.com to your customer service software in a few simple steps with our bol.com plug-in. All incoming messages will then be received via Belco and can also be answered there. We explain exactly how this connection workshereout.

Linking Bol.com to Belco - 3 advantages

1. Customer recognition

When a customer sends you a message via bol.com and the customer's details are known, for example because the customer has already ordered something in your webshop, you will immediately see the customer card. This customer card contains the customer's contact details, but also, for example, the communication and order history. This information will help you enormously to help the customer quickly and efficiently. ‍

2. Shared Inbox

The name says it all: within Belco you work with a shared inbox. This means that all customer communications, via any channel, end up in one inbox. You can use smart icons to see which channel the customer's message came from. ‍

3. Ask a colleague for help

Do you not know the answer to a question via bol.com from a customer, but do you suspect that a colleague can help the customer? Then simply send an internal message to your colleague. Extra useful: you can even see whether your colleague is working and available at that moment, so that he or she - if you ask nicely - might be able to help you right away. ‍

Curious about how Belco works in practice? Try the software for free for 2 weeks: without obligation and it stops automatically after 2 weeks.