Home
Guided tour
01
Channels
Belco is one system where all customer communication is received. Take a tour of the channels that we can link to Belco.
02
Customer card
All important information about your customer can be found on the customer card: from contact details to order and contact history.
03
Communication with customers
Learn how to communicate with customers in Belco, what a Shared Inbox is and how to use smart communication functions.
04
Getting started with Belco
We take you through the start-up phase: from the first time we meet until everything is set up according to your wishes.
BelcoAI
Cases
Prices and features
About us
Our mission & vision
We would like to tell you what we stand for.
Our story
We would like to take you on a journey through time.
Our partners
We work together in different ways.
Contact
We are happy to answer your questions.
Blog
Read our articles full of smart tips.
Search
login
Book a demo
Home
Guided tour
01
Channels
Belco is one system where all customer communication is received. Take a tour of the channels that we can link to Belco.
02
Customer card
All important information about your customer can be found on the customer card: from contact details to order and contact history.
03
Communication with customers
Learn how to communicate with customers in Belco, what a Shared Inbox is and how to use smart communication functions.
04
Getting started with Belco
We take you through the start-up phase: from the first time we meet until everything is set up according to your wishes.
BelcoAI
Cases
Prices and features
About us
Our mission & vision
We would like to tell you what we stand for.
Our story
We would like to take you on a journey through time.
Our team
Meet the faces behind Belco.
Our partners
We work together in different ways.
Contact
We are happy to answer your questions.
Blog
Read our articles full of smart tips.
login
Schedule a demo
menu
Blog
Welcome to the Belco blog! From smart tips for perfecting your customer service to the latest e-commerce news: it's all covered here.
Select category
Happy customers
Our colleagues
Platform
Tips
Search
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Reset
Tips
Choose the right Dutch CRM for your company
Choose the right Dutch CRM for your e-commerce company. Discover the benefits of a tailor-made solution and compare popular CRM systems. Learn how
Edwin
Read this case
Tips
10 essential customer service tips for employees
Discover the art of excellent customer service: from listening to responding effectively, every detail counts!
Edwin
Read this case
Tips
Upselling and cross-selling: happy customers and more turnover in one
As an e-commerce company, are you curious about how you can increase your turnover and customer satisfaction with upselling and cross-selling?
Edwin
Read this case
Happy customers
Behind the scenes: Van Asten Babysuperstore - in conversation with Violetta
From all conceivable types and sizes of baby clothing to prams, toys, beds and stair gates: you can find everything baby related at Van Asten Babysuperstore.
Edwin
Read this case
Happy customers
Improve customer experience - how do you do that?
In a perfect world, all communication with customers runs smoothly and customers remain loyal customers after the first purchase
Madelon
Read this case
Happy customers
The 7 advantages of Belco for fashion web shops
The time when you as a webshop in the fashion industry could do your customer service on the side is far behind us.
Edwin
Read this case
Happy customers
Use purchasing motives smartly to increase your turnover
Why do we buy what we buy? In some cases there is a direct motivation: we are hungry so we buy a loaf of bread.
Edwin
Read this case
Platform
Popular software links with Shopware 6
Shopware is really on the rise in our country. One of the reasons why many web shops choose Shopware 6 is because you can connect it so easily.
Edwin
Read this case
Tips
“With the cybercriminal, how can we help you?”
How do cyber criminals work, why can't they do without good customer service and what can we do against them?
Edwin
Read this case
Tips
Would you rather outsource customer service for your webshop or do it yourself?
Do it yourself or outsource it is a question that entrepreneurs regularly ask themselves. You can also ask yourself this question in the area of your customer service.
Edwin
Read this case
Tips
A friendly reminder email - is that possible?
Is there no other way and is there such a thing as a friendly reminder email? We believe, as ambassadors of customer service...
Madelon
Read this case
Our colleagues
Startup Weekend Groningen 2022 - We were there!
I (Marcel) went to the Startup Weekend in Groningen, together with my colleague Reinoud, from April 29 to May 1.
Reinoud
Read this case
Platform
Shopware 6 - what are the benefits?
Shopware is becoming increasingly popular, we also notice that. We see that many new web shops are choosing the platform, but are also creating existing web shops...
Edwin
Read this case
Tips
Do you match customer service with your visitors?
The right match is what we are all looking for. Not only in love, but also in customer service. Did you know that the Netherlands is in the top 5 of...
Edwin
Read this case
Platform
Belco <3 Picqer: a successful combination
Belco has an integration with Picqer; warehouse software. It is now even easier to gain insight into all the data surrounding your order.
Edwin
Read this case
Tips
Seven reasons why you don't like a Chatbot
You are sitting at your computer and looking for information about an order. A chat window will appear on the screen asking if you need help with anything.
Edwin
Read this case
Tips
Why can't you have a coffee chat in Belco?
We are regularly asked whether we can add an internal chat to Belco. Nice idea, but does it really add anything?
Edwin
Read this case
Tips
This is the reason to start email marketing
Email marketing is still very much in the running and remains popular. It is smart to get started with this.
Reinoud
Read this case
Tips
10 great topics for a newsletter
We will help you with some fun, good and inspiring topics for the newsletter! Of course, the tips must fit your business.
Michael
1/8/2020
Read this case
Tips
How do I create a good newsletter?
Suppose you have an online store and you sell brooms without handles, socks with holes or kites without string, then it is a matter of time before you get bad reviews...
Madelon
Read this case
Tips
The best kept secret for a successful webshop
The costumer is king. In 2021, the customer is even more king than ever. Due to globalization and the unlimited choice that the WorldWideWeb brings...
Madelon
8/11/2021
Read this case
Tips
7 tips for improving your customer service in 2020
Suppose you have an online store and you sell brooms without handles, socks with holes or kites without string, then it is a matter of time before you get bad reviews...
Reinoud
12/4/2019
Read this case
Tips
Bad reviews - 4 tips to avoid them
Suppose you have an online store and you sell brooms without handles, socks with holes or kites without string, then it is a matter of time before you get bad reviews...
Edwin
Read this case
Platform
Shopware 6 vs. Magento 2 – what is the best choice?
If we knew a clear answer to this question, we would have been happy to give it to you. But unfortunately the choice between Shopware 6 and Magento 2 is not that easy.
Edwin
7/4/2022
Read this case
Happy customers
Are you going for growth? Dare to choose and accelerate!
Tineke made a Pinterest board for the wedding with her husband Nick. But she couldn't buy the decoration anywhere. The idea for Weddingdeco.nl was born.
Edwin
26/3/2022
Read this case
Happy customers
Logistics: Plants by post
Love for speed and passion for green. Michiel Ingen Housz started his webshop at a young age and sold special plants there.
Edwin
26/3/2022
Read this case
Happy customers
Zenful business with Spiru
Spiru is a company founded in 2017. It all started in the living room, but within 4 months they had a real office with warehouse.
Edwin
26/3/2022
Read this case
Happy customers
How do you get the most horsepower out of your customer service?
Epplejeck is the largest equestrian store in the Netherlands, once started at the kitchen table with the aim of changing the image of the equestrian industry.
Edwin
26/3/2022
Read this case
Platform
Why more and more web shops are switching to Shopware
Shopware, the e-commerce platform for web shops, is gaining momentum on the Dutch market.
Edwin
26/3/2022
Read this case