You will be using Belco, great!
Below we explain how to set up Belco in 4 steps. During this start-up period we have a lot of to contact with each other: we give you advice, share smart tips and give you a helping hand when necessary.

1. Link shop

An important first step is to link your webshop CMS to Belco's software. We have created ready-made links for the best-known CMS systems with which you (or your website administrator) can easily connect the webshop to Belco. Under the heading integrations you will find which systems this applies to and what you can do if your CMS is not listed. When your shop is linked, the last 3 months of customer data are automatically loaded into Belco.

2. Add channels

The next step is to add the different channels. By channels we mean all places from which the customer communicates with you, such as: e-mail, telephone and live chat, but also: WhatsApp, bol.com and Facebook Messenger. All messages received via these channels are forwarded directly to Belco in real time. You can choose to add all channels at once, but you can also do this step by step.

3. Decorate to your own taste

Belco is one system, but can be set up in a thousand and one ways. How you optimally set up Belco and which functions you do or do not use depends, among other things, on your industry and your wishes and objectives. Belco can be set up modularly, so that you can use exactly those functions and features that are important to you.

4. Invite your colleagues

We are almost there! Our software is linked to your CMS, the channels have been added and you have set up the system to your own taste. What remains now is to invite your colleagues. You can easily invite everyone within the company and conveniently divide them into teams. This way, various questions or problems that come in can be assigned to specific employees who understand them - very customer-friendly.