With Belco you manage communication with customers in clear support software, whether it concerns telephony, WhatsApp, e-mail or social chats. This gives you maximum control and overview of your support department.
All communication is stored in Belco and it is clearly visible through which channel the customer has contacted. We also keep track of who has communicated with the customer in the support software, so it is easy to take over communication from a fellow support employee.
Would you like to have a better overview of customer contact and spend less time on dozens of e-mail inboxes, sticking post-its and discussing internally what has been agreed with the customer? Then Belco's support software is also a solution for you! More than 750 web shops and thousands of employees work with Belco's support software every day. We ensure that you communicate easily with your customers and maintain an overview. Customer cards are available within Belco, which keep track of each customer's details, their order history and even what is currently in the shopping cart. In this way, every customer can be helped properly.
Belco connects with almost all popular e-commerce systems available on the market. With the e-commerce link, data from your webshop enters directly into Belco, which is useful because you immediately know the customer's history. Data that we synchronize with a webshop link:
- Customer data
- Order history
- Shopping cart contents
Belco has links with all major e-commerce parties, including:
- -Magento
- WooCommerce
- Lightspeed
- Shopify
- Shopware
Belco is a 100% Dutch party that you have direct contact with. Not only if something is wrong, but also to provide you with the best advice.
You get more than just support software, you also get advice on how to best set up your support department in the software.
With Belco's support software you ensure that all communications arrive and are answered in a central location. This provides overview, structure and results in happy customers.
We develop our own support software and we like to have a front row seat. We are therefore always looking for improvements. Do you have ideas or areas for improvement? Then we will definitely include that on our backlog!
