Agent
What does a customer service agent do?
A customer service agent is responsible for handling customer questions and problems. This can be done via various channels, such as telephone, e-mail, chat or social media. The agent's goal is to help and satisfy the customer as best as possible. This can be done, for example, by giving advice, solving a problem or offering a suitable solution.
An agent must have good communication skills and customer service. He or she must be able to communicate in a professional and clear manner and put the customer at ease. In addition, an agent must have knowledge of the product or service being offered, so that he or she can properly advise and help the customer.
It is important that a customer service agent works efficiently and effectively, so that the customer is helped quickly and satisfactorily. Tools and systems can be used that support the agent's work, such as a CRM system or knowledge base.
Why Belco
All-in-one solution
Belco is all-in-one customer service software. This means that we have everything you need to successfully run your customer service in one system – very easy.
Customer satisfaction
We make customer satisfaction a household name. Our mission is to help your webshop achieve a 9+ customer service rating.
200+ customers preceded you
We provide customer service software for more than 750 online stores from 200 e-commerce companies. Choose from one of our very complete standard packages or develop a tailor-made solution together with us.
We are ready for you
Translating your wishes and objectives into the very best customer service solution: that is what we are good at. In addition, you can always ask us anything and we will be happy to help you if you can't figure it out yourself.