Analytics
What is analytics?
Analytics is a method of collecting and analyzing data to gain insight into user behavior and performance of a website or app. For example, the following things can be measured with analytics:
- Number of visitors and unique visitors
- Visit duration and session duration
- Page views and page views per session
- Bounce rate (number of visitors who immediately leave the website)
- Conversion rate (number of visitors who perform a desired action, such as placing an order)
- Origin of visitors (for example via search engines or social media)
- Devices and browsers used
With this data, website or app owners can gain insight into how their website or app is used and where there are opportunities for improvement. Based on these insights, adjustments can be made to the website or app to improve the user experience or increase the conversion rate.
There are various tools available for analytics, such as Google Analytics and Adobe Analytics. These tools offer extensive options for collecting and analyzing data and make it possible to generate reports and track trends.
Why Belco
All-in-one solution
Belco is all-in-one customer service software. This means that we have everything you need to successfully run your customer service in one system – very easy.
Customer satisfaction
We make customer satisfaction a household name. Our mission is to help your webshop achieve a 9+ customer service rating.
200+ customers preceded you
We provide customer service software for more than 750 online stores from 200 e-commerce companies. Choose from one of our very complete standard packages or develop a tailor-made solution together with us.
We are ready for you
Translating your wishes and objectives into the very best customer service solution: that is what we are good at. In addition, you can always ask us anything and we will be happy to help you if you can't figure it out yourself.