Chatbot
What is a Chatbot?
A chatbot can perhaps best be described as an automated conversation partner. Most chatbots work with a fixed script. For example, you receive a welcome message when you visit a website or the chatbot answers a question that contains a specific term. It is expected that chatbots of the future will receive more and more help from AI. With the help of artificial intelligence, a chatbot, fed by an extensive database, can then formulate the best answer to a question. At the moment, chatbots are mainly used to quickly answer (frequently asked) questions from customers and when the questions become too complex, a customer service representative can come to the rescue.
Advantages
1. Answer frequently asked questions quickly
Not every question a customer asks is unique. In fact, many customers encounter the same problems or have the same questions. A chatbot helps you to quickly provide these customers with the right information.
2. Start a conversation
A chatbot is a good way to start a conversation with a customer, for example by asking if you can help the customer with something: this makes it more personal and increases the chance that you will talk to the customer.
3. 24/7 support
Employees sleep, chatbots don't. This way, even when you are closed, you can still answer customer questions and give them the correct information.
Link chatbot to Belco
Within Belco you can link various channels such as telephony, e-mail, but also chat to our software: this means that all communication is received and handled in one place. In the case of live chat, this means that when someone asks a question on the website to which the chatbot is obliged to answer, an employee in Belco can immediately come to the rescue. All chat conversations are also automatically loaded into Belco - useful when the customer contacts you again in the future.
Why Belco
All-in-one solution
Belco is all-in-one customer service software. This means that we have everything you need to successfully run your customer service in one system – very easy.
Customer satisfaction
We make customer satisfaction a household name. Our mission is to help your webshop achieve a 9+ customer service rating.
200+ customers preceded you
We provide customer service software for more than 750 online stores from 200 e-commerce companies. Choose from one of our very complete standard packages or develop a tailor-made solution together with us.
We are ready for you
Translating your wishes and objectives into the very best customer service solution: that is what we are good at. In addition, you can always ask us anything and we will be happy to help you if you can't figure it out yourself.