Proactive customer support
Confidence in software, support tools and applications is high these days. From managing efficient workflows to monitoring customer questions, nowadays many parts of web shops must be connected to each other to keep everything running optimally. Automation has become indispensable in fast-growing and mature e-commerce shops.
When a support tool is used, it is important that all support agents can properly assist customers. So also give your employees the opportunity to look back on conversations. Evaluation means progress. Clumsy, confusing and overcrowded tools are often a major source of frustration. Not only for the employees but also for the customers who visit your webshop.
It has been found that most customers expect a response within six hours. Unfortunately, only 36% of online shops respond within this time. When a webshop matures, you often see the migration from email to chat. This has everything to do with efficiency and speed. Through the ticketing system that Belco offers, you are always sure that you can continue to actively approach your customers. A support tool is an excellent solution because it offers functions such as prioritizing, pinning colleagues, categorizing and history. These parts are essential for a support employee to provide the highest possible service.
Customer support through software
Any kind of online customer or customer support can be boosted by using customer support. It provides another convenient channel for people to contact you, one that can always be available. Additionally, support software increases conversion rates by helping your team strike while the iron is hot. Plus, it's also great for sales teams. At the end of the day, a support agent can only speak to one person on the phone at a time. But that same agent can manage multiple online chats at the same time. Even if you don't have a dedicated support or sales team, you can still implement Belco live chat on your website, thanks to tools like chatbots. They can assist customers until a human team member can respond.
Why Belco
All-in-one solution
Belco is all-in-one customer service software. This means that we have everything you need to successfully run your customer service in one system – very easy.
Customer satisfaction
We make customer satisfaction a household name. Our mission is to help your webshop achieve a 9+ customer service rating.
200+ customers preceded you
We provide customer service software for more than 750 online stores from 200 e-commerce companies. Choose from one of our very complete standard packages or develop a tailor-made solution together with us.
We are ready for you
Translating your wishes and objectives into the very best customer service solution: that is what we are good at. In addition, you can always ask us anything and we will be happy to help you if you can't figure it out yourself.